Suster123 Privacy Policy — how we protect the personal information of Malaysian users
This Privacy Policy explains how suster123 collects, uses, stores, and protects users' personal information. We are committed to keeping your privacy safeguarded at all times while you use this platform.
Types of information we collect from you
When you register or use the suster123 platform, we collect several categories of information to ensure our services function properly and securely.
Account information
This includes your username, email address, phone number, and any information provided during registration. This information is used to verify your identity and manage your account.
Device and browser information
We automatically collect technical information such as device type, operating system, web browser used, IP address, and access log data. This helps us identify technical issues and improve platform performance.
Local payment information
To process deposits and withdrawals in MYR (RM), we collect the necessary payment details such as the account holder's name and your chosen payment method information. Full bank account numbers or card details are not stored directly by suster123 — they are handled through payment processors that use industry-standard encryption.
Usage data
We record activity on the platform, including game history, transactions, pages visited, and time spent. This data is used to improve your experience and detect any suspicious activity.
How we use the information we collect
Suster123 uses collected information solely for legitimate purposes related to delivering platform services. We do not sell or transfer users' personal information to third parties for marketing purposes without your consent.
Specifically, your information is used for the following purposes:
- Verifying identity and securely managing user accounts.
- Processing deposits and withdrawals in MYR (RM) via supported payment methods.
- Providing customer support and responding to enquiries or complaints.
- Detecting and preventing fraud, account misuse, or activities that violate the platform's terms.
- Analysing usage patterns to improve platform design and functionality.
- Sending important notices related to your account, transactions, or policy changes when necessary.
We will not use your information for any purposes not mentioned here without first notifying you and obtaining your consent.
Cookies and platform usage tracking
Suster123 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small files stored on your device when you visit our platform.
There are several types of cookies we use:
- Session cookie: Used to maintain your login status during an active session. This cookie is deleted when you close your browser.
- Preference cookie: Saves your preferences such as display language so you don't have to set them again each time.
- Analytics cookie: Collects data on how users interact with the platform to help us improve the overall experience.
You can control or block cookies through your web browser settings. However, blocking certain cookies may affect the functionality of some parts of the platform and your login experience.
Data storage, security, and third-party sharing
Storage and security
All personal information collected by suster123 is stored on servers protected by SSL encryption and rigorous technical security measures. Access to user data is restricted to authorised personnel only, and solely for the purposes stated in this policy.
We retain user data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. When data is no longer needed, it will be securely deleted or anonymised.
Third-party sharing
Suster123 does not sell, rent, or share users' personal information with third parties for marketing purposes. We may share necessary information with third-party service providers who help us operate the platform — such as payment processors — only when required and subject to strict confidentiality agreements.
Where required by law or court order, we may need to disclose certain information to the relevant authorities. In such cases, we will notify users to the extent permitted by law.
Your rights as a user and how to contact us
As a suster123 user, you have certain rights regarding the personal information the platform holds about you.
Access to information
You have the right to request a copy of the personal information we hold about you. Such requests can be submitted to our support team and will be processed within a reasonable timeframe.
Information correction
If you find that the information we hold is inaccurate or outdated, you have the right to request a correction. You can update some profile information directly through the account settings on the platform.
Account deletion
You may request the closure and deletion of your account by contacting the suster123 support team. Once the request is processed, your personal information will be deleted or anonymised, except for information that must be retained for legal or regulatory requirements.
Privacy policy changes
Suster123 reserves the right to update this Privacy Policy at any time. Users will be notified of any significant changes via the platform or email. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
How to contact us
For any questions, concerns, or requests regarding your data privacy, please contact the suster123 support team via email at [email protected] or through the live chat available on the platform. Our team is available 24 hours a day, 7 days a week. For more information on the platform's terms of use, please refer to Terms & Conditions us.
Have questions about your data privacy?
The suster123 support team is ready to help you understand how we handle your personal data. You can also check our FAQ for quick guidance.